Apr 5, 2022

IES MEMBERSHIP CANCELLATION


While a member may cancel their membership at any time, the IES does not refund member dues.
 

EVENT CANCELLATION


You may cancel your registration 30 days prior to a Conference for a 100% refund. A cancellation fee of 99.00 USD will apply.

Registrants who cancel their registration for any reason (including the denial of a travel visa due to delays or other issues) will receive a refund according to the following schedule:

EDUCATIONAL COURSES


For Live Webinars, and Seminars – IES will issue a full refund for cancellations received no less than 24 hours prior to the scheduled broadcast start time. Please email [email protected] to cancel & request a refund. Refunds will not be issued for cancellation requests received less than 24 hours prior to the scheduled broadcast start time.

For recorded webinars and other pre-recorded products – Once purchased, the webinar registration fee is non-refundable.
 

IES GOODS AND PRODUCTS RETURNS/REFUNDS


The Lighting Library, and Illuminance Selector Subscriptions – no refunds. The cancellation right is waived before digital content is provided.

Secure digital PDFs (Standards, LD+A Magazine, Research Papers, Education Materials) – no refunds. The cancellation right is waived before digital content is provided.

Printed products (Books, LD+A Magazine, etc.) – you can return a product for up to 30 days from the original date of the purchase. Shipping charges are not refundable. To request a refund, please complete a refund request form [PDF 43KB].

 

Processing of Refunds