Apr 5, 2022

For Live Webinars, and Seminars – IES will issue a full refund for cancellations received no less than 24-hours prior to the scheduled broadcast start time. Please email [email protected] to cancel & request a refund. Refunds will not be issued for cancellation requests received less than 24-hours prior to the scheduled broadcast start time.

For recorded webinars and other pre-recorded products – Once purchased, webinars registration fee is nonrefundable.

The Lighting Library Subscription – no refunds. The cancellation right is waived before digital content is provided.

Secure digital PDFs (Standards, LD+A Magazine, Research Papers, Education Materials) – no refunds. The cancellation right is waived before digital content is provided.

Printed products (Books, LD+A Magazine, etc.) – you can return a product for up to 30 days from the original date of the purchase. Shipping charges are not refundable. To request a refund, please complete a refund request form [PDF 43KB].

IES Conferences Refund Policy

You may cancel your registration 30 days prior to a Conference for a 100% refund. A cancellation fee of 99.00 USD will apply.

Registrants who cancel their registration for any reason (including the denial of a travel visa due to delays or other issues) will receive a refund according to the following schedule:

Processing of Refunds